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Software Support Consultant

Job No: HS15
Location: Blackburn, Melbourne

 

Impact Global Healthcare outcomes with next generation cloud solutions.

 Strong demand drives the need for a talented and ambitious Customer Support Consultant to join us as we take one of Australia's most successful software companies to the next level.

Our vision is simple. We use technology to drive the health and well-being of patients in our markets around the world.

Henry Schein One is the global market leader in the healthcare markets we serve.  Our existing solutions serve over 75,000 dental practices, 400,000 clinicians and over half a billion patients!  We have ambitious plans to grow these numbers with our next generation cloud products.

Join us and enjoy:

  • A collaborative working environment
  • Opportunities for personal development
  • Ability to interact and learn with cross functional teams around the Henry Schein global estate
  • Worldwide career progression opportunities
  • Latest equipment and tools
  • A competitive salary and benefits package 

 What you will be doing…

As a member of the Customer Support Team, you will be responsible for managing inbound telephone and email support questions from clients across Australia and New Zealand, which may include;

·       Level 1 Support Enquiries

·       Educating customers how to use SoE software

·       Escalating complex / level 2 enquiries to experiences team members

We support you with new starter training program, a dynamic and supportive team/Team Leader as well as the tools required to effectively engage with our customers such as remote access to customer sites to help with education and issues resolution.

About you:

  • To be successful in this role you will be able to demonstrate a professional & friendly manner with a drive to achieve positive outcomes for both SoE and our customers
  • Positive “can do” attitude
  • Fluency in English – both written and verbal
  • Motivated to achieve set KPIs including customer satisfaction ratings, call time, adherence to schedule, ticket creation & closure and first call resolution.
  • Strong problem solving skills
  • Full working rights within Australia

 

If this sounds like you and you wish to be part of the Software of Excellence team, take the next step in your career and apply now! 

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