Impact Global Healthcare outcomes with next generation cloud solutions.
Strong demand drives the need for a talented and ambitious Customer Support Consultant to join us as we take one of Australia's most successful software companies to the next level.
Our vision is simple. We use technology to drive the health and well-being of patients in our markets around the world.
Henry Schein One is the global market leader in the healthcare markets we serve. Our existing solutions serve over 75,000 dental practices, 400,000 clinicians and over half a billion patients! We have ambitious plans to grow these numbers with our next generation cloud products.
Join us and enjoy:
What you will be doing…
As a member of the Customer Support Team, you will be responsible for managing inbound telephone and email support questions from clients across Australia and New Zealand, which may include;
· Level 1 Support Enquiries
· Educating customers how to use SoE software
· Escalating complex / level 2 enquiries to experiences team members
We support you with new starter training program, a dynamic and supportive team/Team Leader as well as the tools required to effectively engage with our customers such as remote access to customer sites to help with education and issues resolution.
If this sounds like you and you wish to be part of the Software of Excellence team, take the next step in your career and apply now!